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Our Guarantee

Our 5-Day, 100% Satisfaction Guarantee

Even the best of us make mistakes. Although we take every precaution, sometimes a tricky computer problem turns out to be more troublesome than we expected. If you’re unsatisfied with your last service call, please tell us about it! We’ll do everything we can to make it right.

Bask Guarantees Your Satisfaction

Every fix comes with our 5-day, 100% satisfaction guarantee. If the same computer issue crops up again within 5 days of your service call, please let us know. We’ll fix it again at no additional cost. And the best part — it’s a rolling guarantee.

Your rolling guarantee will reset each time we return to fix the same issue. For instance: Your Technology Advisor solves an issue, but four days later, you notice it again. When you call in, your Technology Advisor will reevaluate the problem, fix it, and your guarantee resets.

Free Question & Answer Session
Have concerns about remote computer support? Unsure how Bask can protect you and your family online? Call us today for a free question & answer session, or schedule one here: Speak with a Bask Technology Advisor

Our goal is to make sure you love everything about Bask’s services. If the problems we fixed return, or if you’re not satisfied with your experience for any reason, contact us within 5 days and we will do everything we can to make it right, free of charge.

What If My Issue Can’t Be Fixed?

Our innovative remote-access service enables us to solve over 95% of our Members’ support issues. If your Technology Advisor can’t solve your issue, we’ll try everything we can to find the solution — escalating it to a more experienced technician or taking time to perform additional research, for example. And in the event we are unable to solve the issue, we are happy to issue you a full refund.

Call us any time with questions. We’re committed to helping you feel confident and secure with your technology. See our Refunds & Cancellations page for more information.