Our 4 Favorite TED Talks about Technology

The newest generation of Technology Advisors needs more than knowledge of hardware & software. Here are 4 TED talks to influence how you view tech support!
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Written by Staff Writer • Posted on Apr 25, 2016

The stereotypical tech support call involves one person with a computer reaching out to another person with the ability to fix it. The concept often conjures visions of calls outsourced to foreign countries, eons spent on hold, and a barrage of geek speak that the customer doesn't understand. In the end, the problem is solved (hopefully), and both parties go their separate ways.

Modern tech support firms are challenging this stereotype to improve the relationship between a technician and customer. We make it our mission to not only solve problems, but also provide friendly, savvy advising. This way, we become the one you call with questions about what software to buy, how to use the features of a program, and yes, what to do when your device has broken down.

The newest generation of Technology Advisors needs more than thorough knowledge of hardware and software. They also need to know how to communicate, inspire, and share their own love of technology. One great way to learn this is through TED talks about where technology has been and share in the passion and knowledge of others.

TED Talks are conference presentations from leaders in Technology, Education and Design. While TED has produced these talks since the 1980s, their popularity skyrocketed in 2006 when they were made available online. They cover a wide array of topics, from inventions of the future to watershed moments of history. Each has the power to inspire, educate, and create Technology Advisors who care passionately about their field.

Here are 4 great TED talks that will influence the way you view tech support.

David Pogue: 10 Top Time-Saving Tech Tips

From fast-scrolling on the web, to creating shortcuts, to calling back a number on your smartphone, Pogue walks through10 easy tips that will help you master your technology. Become a power user with these helpful time-savers!

Mikko Hypponen: Fighting Viruses, Defending the Net

Hypponen dives into the history of viruses, including the current fight against cyber criminals and how to be prepared if your computer is compromised. It's a stellar talk that cements the importance of Internet security, while entertaining you with great stories to illustrate the point.

Kevin Kelly: Technology's Epic Story

Learn when the word "technology" was first used, what it means, and how it has shaped our society. Kelly's talk is a valuable reminder of how technology has influenced every single generation of humanity, including our own.

Tim Berners-Lee: The Next Web

Berners-Lee, the creator of the World Wide Web, talks about his next project and how the web is changing the world of data. This talk will give you a jolt of inspiration about all the potential our technological future holds.

There are hundreds of TED talks, and each one has something inspiring to offer. Take a look at our favorites, and browse their website to discover your own!